Trimantium / Privacy Policy

Privacy Policy

1. Introduction

At Trimantium Limited (“Trimantium”) your privacy is important to us.

This privacy policy explains how we collect, hold, use, disclose and protect personal information.

2. Collection, use and disclosure of personal information

When you invest in a financial product that is offered by Trimantium, personal information about you is collected and used to establish, administer and manage your investments. Trimantium uses this personal information to maintain a record of your investment details and to communicate with you.

Trimantium may disclose your personal information to:

  • organisations involved in providing investment administration, custody or others services;
  • any joint holder of an investment; and
  • parties to whom individuals have consented to the disclosure, which may include a licensed financial adviser or dealer group or a service provider.

Trimantium also uses your personal information to comply with Anti-Money Laundering/Counter Terrorism Financing laws, taxation laws and all other applicable laws; and discloses personal information to various law enforcement agencies, regulatory authorities and governments around the world.

Personal information may also be used for secondary purposes such as for the provision of promotional and marketing material. Individuals can notify Trimantium at any time if they do not wish to receive such materials or information. Where Trimantium collects your personal information for a specific purpose not contemplated in this Privacy Policy, Trimantium will provide you with a collection notice which explains the primary purpose and any related secondary purposes for which your personal information is being collected.

We do not actively seek to collect sensitive information (for example health information or information about any criminal record), unless it is necessary for our business purposes. If we do have to collect sensitive information, we will only collect, use and disclose it in accordance with privacy laws.

3. Accessing and correcting personal information

If you require access to, or wish to update your personal information, please contact our Privacy Officer:

Privacy Officer
Trimantium
Level 20, Central Tower, 28 Queen’s Road, Central, Hong Kong SAR, China
Email: contact@trimantium.com

If you believe that the personal information we hold is inaccurate, incomplete or out-of-date, you should contact us to correct this information.

We will endeavour to promptly update any personal information that is inaccurate, incomplete or out-of-date. If we do not agree that the personal information is inaccurate, incomplete or out-of-date, we will notify you in writing of our reasons to refuse any corrections. We will also notify you of what you can do if you are not satisfied with our response.

4. Protection of personal information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, interference, modification or disclosure.

We have physical, electronic and procedural safeguards to protect your information which is held by us. For example, your personal information is stored in secured office premises, in electronic databases requiring logins and passwords for access and/or at one of our secured warehouses. Access to information stored electronically is restricted to staff whose job purpose requires access. We require all staff to maintain the confidentiality of customer information.

We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose. Ordinarily, for information about a particular account, we destroy the information seven years from the date you close the account.

5. Complaints

If you have any questions, concerns or complaints about this privacy policy or our practices relating to the handling of personal information please contact our Privacy Officer:

Privacy Officer
Trimantium
Level 20, Central Tower, 28 Queen’s Road, Central, Hong Kong SAR, China
Email: contact@trimantium.com

We will try to answer any questions you may have, correct any error on our part or resolve any complaint that you may have about our information handling practices. If we do not resolve a complaint to your satisfaction, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).